The MR-NUI handheld radionuclide identifier integrates advanced scintillator detectors and high sensitivity photoelectric sensors. Compared with conventional solutions, it significantly reduces detector assembly dimensions, enabling deployment on miniaturized and unmanned platforms. It supports rapid search, identification, and response to radioactive substances and nuclear threats.
Could you please clarify your after-sales service and warranty terms for this product?
Warranty Period: 12 months starting from shipment or delivery.
Warranty Coverage: We cover factory defects in materials and workmanship. Confirmed quality defects will be repaired or replaced free of charge.
Warranty Exclusions: The warranty does not apply to misuse, abuse, improper installation, unauthorized disassembly, modification or repair. It also excludes normal wear of consumable parts like sensors and seals, as well as damage caused by power surge, water immersion, fire or natural disasters.
What about technical support and service methods?
We provide 24/7 online and telephone technical support, including remote professional troubleshooting and detailed operation and maintenance guidance. Service methods include factory repair, on-site service for bulk orders or special requests, and supply of genuine spare parts.
What languages are supported? And how fast is your response?
Support languages include English and local languages upon customer request. Our response time is within 48 working hours.
Do you provide complete documents?
Yes. We will supply electronic and paper user manuals, packing lists, and factory calibration certificates.
